Preamble & Scope of Application
Welcome to E-Family (www.e-family.de), your artisan workshop for handcrafted decor originals, keepsake boxes, and unique home accessories crafted by Helena & Anna Eichwald, Unter dem Flachshof 3, D-79798 Jestetten, Germany.
This website functions as a digital brand showcase and curated online catalog. No direct electronic contracts or payment checkouts take place on this domain. Purchases of our handcrafted originals are fulfilled conveniently and securely with comprehensive buyer protection via our official Amazon Handmade Store (on Amazon.de) or in person at our Jestetten studio by appointment.
1. Nature of the Catalog & Purchasing via Amazon
1. Non-Binding Online Showcase:
The presentation of items, descriptions, and reference price indications on www.e-family.de does not constitute a legally binding offer under Section 145 BGB. It serves exclusively for artistic inspiration and product exploration. Because every piece is a unique handcrafted original, prior sale, inadvertent errors, and descriptive modifications remain reserved.
2. Order Completion on Amazon.de:
Clicking “View on Amazon” redirects you to the commercial platform www.amazon.de. Sales contracts are concluded exclusively on Amazon.de under the terms, prices, shipping fees, delivery times, and statutory consumer protections specified on the respective Amazon product detail page.
3. Contractual Party for Amazon Orders:
The vendor of items purchased through our Amazon Handmade store is E-Family (Proprietor: Helena Eichwald), Unter dem Flachshof 3, D-79798 Jestetten, Germany (VAT ID: DE309868932), with payment settlement and customer dispute mediation managed by Amazon.
2. Distinctive Characteristics of Handcrafted Originals
Our items are individually crafted by hand through intricate processes (including multi-layered decoupage, vintage distressing, crackle glazing, and raised 3D relief ornamentation on wood, glass, and textiles). Accordingly, the following characteristics form part of the agreed product specification:
- Handmade Uniqueness & Tolerances: Every article is a genuine one-of-a-kind original. Stated dimensions are approximate exterior measurements (Width × Depth × Height). Slight millimeter tolerances, soft variances in pigment tint, visible brushwork, intentionally distressed patinas, and vintage crackle patterns are hallmark signs of authentic handicraft and do not constitute a defect.
- Screen Color Variance: Depending on display calibration and ambient lighting, subtle shade variations (particularly metallic gold, bronze, patina green, and pastel hues) may occur between photos and physical items.
- Decorative Props in Photos: Accessories and decorative props shown in catalog imagery (such as fresh flowers, candles, jewelry, tea bags, or cosmetic tissues) are illustrative only and are not included in delivery unless explicitly stated.
3. Care, Usage & Safety Instructions (GPSR Compliance)
To preserve the beauty and durability of your keepsake items, please observe:
- Indoor Use Only: All wooden and decorated keepsakes are designed strictly for dry indoor environments and must be sheltered from rain, prolonged dampness, frost, and direct harsh sunlight.
- Surface Cleaning: Clean hand-painted and sealed surfaces dry or with a slightly damp, soft microfiber cloth. Do not use abrasive scouring agents, alcohol, or harsh chemical detergents. Not dishwasher safe.
- Fabric Liners: Fabric inserts (e.g. for bread and textile baskets) should be gently hand-washed in lukewarm water.
- Food Contact: Artistically finished trays, boxes, and bottles with acrylic patinas and varnishes are decorative and storage accessories. They are not intended for direct contact with unpackaged, greasy, or moist foods (please use tableware, paper liners, or individually wrapped items).
- Candle Safety: Never leave burning candles unattended and place tealights only in dedicated glass or metal protective inserts.
4. Pricing, Shipping & Statutory Right of Withdrawal
1. Prices: All transactions are governed exclusively by the prices (inclusive of statutory VAT) and shipping terms displayed on the Amazon product detail page at the time of purchase. Figures on www.e-family.de represent non-binding reference guidelines.
2. Right of Withdrawal: Consumers purchasing via our Amazon Handmade Store enjoy the statutory 14-day right of withdrawal as well as Amazon’s return policies. Full withdrawal instructions and return labels are provided directly through your Amazon customer account.
3. Bespoke Commissions: Pursuant to Section 312g (2) No. 1 BGB, the statutory right of withdrawal does not apply to contracts for the supply of goods made to consumer specifications or clearly personalized (e.g. custom names, dates, or bespoke color commissions).
5. Studio Visits & Customer Care in Jestetten
- Studio Visits: By prior appointment. The online store is open 24/7.
- Address: E-Family, Unter dem Flachshof 3, D-79798 Jestetten, Germany
- Direct Phone & WhatsApp Support: +49 (0) 176 64607599 / +49 (0) 174 7484371
- Email: e-family@web.de
6. Governing Law & Jurisdiction
The laws of the Federal Republic of Germany apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers, this choice of law applies only to the extent that it does not deprive the consumer of the protection afforded by mandatory provisions of the law of their country of habitual residence. Should any individual provision of these catalog and usage terms be found invalid, the validity of the remaining provisions remains intact.